The following is for guidance only and does not affect the Terms & Conditions.
The Heating Centre is committed to protecting your privacy. We use the information we collect about you to administer your account only. We are committed to keeping your information confidential.
What information do we collect?
When you order, we’ll need to know your name, e-mail address, delivery address, invoice address (if different), credit or debit card number and expiry date. This enables us to process and fulfil your orders and to contact you if there are any queries. We also request your telephone number, which allows us to contact you urgently if there is a problem with your order. We will communicate with you by e-mail, telephone, or letter.
How do we use the information?
At The Heating Centre the information we collect about you is to make sure that the information and pre or post-sales support that we send to you are relevant to you and the products that you have purchased. We may use the information we collect to occasionally request a company review based on your experience with us. In the event of warranty/guarantee issues where the manufacturer is required to assist, we may pass on relevant information to best resolve your issue (this may be direct contact details and details of the product purchased). We will never sell, rent, share, trade or give away any information we hold about you to 3rd parties not directly involved in any query, support issue or pre/post-sales query.
You have a right to ask for a copy of the information we hold on you and to have any inaccuracies corrected.
By using www.theheatingcentre.co.uk, you consent to the collection, processing and use of this information by The Heating Centre.
We do use ‘cookies’ which are small pieces of information that are stored on your computer’s hard drive by your browser. These allow The Heating Centre to recognise you and to provide features to make your use of the Site easier. Most browsers allow the cookie function to be turned off.
For further information regarding all aspects of The Heating Centre’s policy please contact us on 02476 670041.